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Your use of this website and any dispute arising out of such use of the website shall be governed by the laws of England, and the parties hereby agree to the exclusive jurisdiction of the courts of England for any adjudications other than mediation and/or arbitration as provided herein. Any dispute arising out of or in connection with this agreement shall, in the first instance, be resolved by negotiation between the parties. If such negotiation is unsuccessful, the dispute shall be referred to a mediator for resolution. The parties shall attempt to agree upon the appointment of a mediator, upon receipt, by either of them, of a written notice to concur in such appointment. Should the parties fail to agree within fourteen days, either party, upon giving written notice, may apply to the President or the Vice President, for the time being, of the Chartered Institute of Arbitrators, for the appointment of a mediator. Should the mediation fail, in whole or in part, either party may, upon giving written notice, and within twenty-eight days thereof, apply to the President or the Vice President, for the time being, of the Chartered Institute of Arbitrators, for the appointment of a single arbitrator, for final resolution. The arbitrator shall have no connection with the mediator or the mediation proceedings, unless both parties have consented in writing. The arbitration shall be governed by both the Arbitration Act 1996 and the Controlled Cost Rules of the Chartered Institute of Arbitrators (2014 Edition), or any amendments thereof, which Rules are deemed to be incorporated by reference into this clause. The seat of the mediation and/or arbitration shall be England and Wales. Each party shall bear one half of the mediation and/or arbitration fees and costs incurred, and each party is responsible for its own legal fees, unless the mediator(s) and/or arbitrator(s) agree that the case was without reasonable basis in law or fact, in which case costs and legal fees may be awarded to the prevailing party. All your claims must be mediated and/or arbitrated on an individual complainant basis, and cannot be consolidated in any mediation or arbitration with any claim or complaint of any other party or parties, except as agreed upon in a writing signed by the Company.